Terms & Conditions


ORDERS

PAYMENT

payment shall become due upon placement of the order, except in the case of mail order. payment for orders placed by fax or mail shall be included with the printed order form. no goods shall be supplied without payment.

goods shall be delivered by a carrier of the label's choosing. delivery will be at cost to the customer, and forms part of the invoice.

PRE-ORDER

any product purchased marked as a 'pre order' will be available for dispatch and distribution by official release date. your choice of payment will be charged at the point of purchase.

SHIPPING

some destinations may not be eligible for free shipping. fees are calculated at checkout, and we can not arrange alternative shipping methods at this time.

general delivery time is: 6 - 9 working days, and 10 - 12 working days for destinations outside the EU. delivery times may differ for preorders.

TAXES AND DUTIES

customers must be aware that they may be liable to pay import taxes and duties if value of goods ordered are of a value over their national import thresholds.

CLAIMS

claims arising from damage delay, or partial loss of the goods in transit, must be made in writing to 'orders@towhomitmayconcern.cc' within 14 days of delivery. the customer will be compensated with a rightful copy of their order, or be refunded. in no circumstances shall the liability of 'To whom it may concern.' to the customer under this condition exceed the invoice value of the goods.

SHOP ENQUIRIES

for enquiries regarding your order:
orders@towhomitmayconcern.cc

SERVICE USE

COPYRIGHT

all rights are reserved for all content displayed on this site and all releases streamed or sold on this site. © + ℗ To whom it may concern. 2017.

DIGITAL CONTENT

the costumer has the right to withdraw from their purchase without penalty and without giving any reason until delivery of the products has started.

'To whom it may concern.' reserve the right to not refund or cancel a digital content order once delivery of the product has begun. the download service commences immediately when you begin to download your product, and you will not have the right to withdraw or cancel your order after this point.

SYSTEM REQUIREMENTS

'To whom it may concern. SHOP', and other label services, are designed for use on a modern internet browser, and we do not provide support for obsolete or legacy software. some services may not work as intended if javascript is disabled, or ad-blocking software is active.

use of downloadable content services will require a device such as a computer with media playback software installed, internet access (fees may apply), and other software (fees may apply), and may involve obtaining updates or upgrades from time to time. high speed internet access is strongly recommended.

our digital downloads commonly use ZIP compression, except when the folder contents exceeds 4gb/s in size. software is therefore required to un-package digital files.

the personal details collected by To whom it may concern. will only be used in our communication with you. we value individual privacy and personal integrity on the internet.

questions: label@towhomitmayconcern.cc

ACCOUNT INFORMATION

you cannot directly change the name, address, contact details, or other details of an existing order, but you can contact 'orders@towhomitmayconcern.cc' to change order details if you need to. the same applies to user accounts, with the exception of 'THE ISLAND', where the user is responsible for keeping their personal information up-to-date.

INFORMATION COLLECTION AND USE

we reserve the right to send you certain communications relating to our label such as relevant service announcements and administrative messages, that are considered part of your 'To whom it may concern.' account. please note that if you place an order with the site, that 'To whom it may concern.' will keep a permanent record of your details as entered at the time of the order.

'To whom it may concern.' collects personal information when you register with the 'To whom it may concern.' shop. when you register we ask for information such as your name, email address, birth date, zip code. once you register with 'To whom it may concern. and sign in to our services, you are not anonymous to us. we collect information about your transactions with us for our sales register, and use this information to send you orders, and to fulfill your requests for products & services, and to improve our services. we will not share your information with a third party but we may contact you for creative purposes. the personal details collected by 'To whom it may concern.' will only be used in our communication with you. we value individual privacy, and personal integrity on the internet.

in the instance where an email is not received, please check your spam folder, and whitelist our addresses.