FAQ


FAQ

 

As To whom it may concern. have fully taken over the shop previously run by Sandbag, all customers will need to create a new account even if you have previously purchased items in our shop.

 

1. Order content

1.1 what does the exclusive editions include?

1.2 is a digital download included with the physical edition?

1.3 will there be a DVD release

2. Order confirmation

2.1 I did not receive my order confirmation number or receipt.

3. GENERATE

3.1 I generated but did not receive a “generators email”

3.1 What will generators receive?

3.2 Can I still GENERATE?

4. Payments

4.1 I want a refund.

5. Shipping

5.1 My country is not listed

5.2 Will I get my order on release day?

6. Purchasing stock

6.1 How do I purchase larger physical quantities of BLUE?

 

 

 

1. Order content

 

1.1 what does the exclusive editions include?

BLUE exclusive digital edition: download or stream of high resolution audio, films, images and lyrics with exclusive additional content.

BLUE exclusive physical CD edition: perfect bound photo book with images and lyrics and audio CD

BLUEexclusive physical LP edition: photo booklet with images and lyrics and audio on vinyl.

 

1.2 is a digital download included with the physical edition?

no. you choose your preferred format.

 

1.3 will there be a DVD included with the physical edition?

no. what is included is specified above.

 

 

2. Order confirmation

 

2.1 I did not receive my order confirmation number or receipt.

please check that your transaction has gone through and money has been withdrawn from your account. order confirmation is send as the transaction happens. If you’re still missing a confirmation email contact: orders(a)towhomitmayconcern.cc to retrieve your order number and receipt.

 

 

3. GENERATE

 

3.1 What is GENERATE?

GENERATE was a voluntary donation. A way for the audience to contribute and support the creative independence of iamamiwhoami without middle hand.

 

3.2 I generated but did not receive a “generators email”

Check the email you registered with us and be sure to check your SPAM folder. If you still don’t find your email, contact: label(a)towhomitmayconcern.cc to retrieve your email.

 

3.3 What will generators receive?

If you generated to support us before the opening of the BLUE preorder you will depending on your donation receive a digital download of BLUE or the exclusive digital edition. Generators who donated more than the price of the exclusive digital edition will receive it.

 

3.4 Can I still GENERATE?

No. the GENERATE site is no longer open for donations. 

 

 

 

4. Payment

 

4.1 I want a refund.

contact orders(a)towhomitmayconcern.cc 

 

 

 

5. Shipping

 

5.1 My country is not listed

All countries will be added shortly. Select “Rest of World” if you can’t find it. 

Meanwhile, your country of residence is taken from your payment.

 

 

5.2 Will I get my order on release day?

Yes, if you order before August 31st 2014. 

Delivery time will be updated on the site further on for those who preorder later than August 31.

 

 

6. Purchasing stock

 

6.1 How do I purchase larger physical quantities of BLUE?

Contact label(a)towhomitmayconcern.cc